Walmart will sometimes say 90 days, sometimes 30 days, and sometimes other numbers. Don't worry about that. If your item has shipped or been delivered, there's an easy way to check.
You can view your Walmart.com history by logging into your account. You'll see something like "Return or replacement eligible until Day, Month Date."
This tells you both how long you have and what kinds of return options are available.
Click "Return" if you still haven't got the product.
You'll then see a list of the items you ordered and how long you have to return each one.
You can learn how to return your item by reading "Other requirements in the Walmart Marketplace Refund Policy".
What if you wanted to know the time limit for returning an item before purchasing it? What if you are a seller who wants to create your own policy for returns?
It's more complex in either case. The process is different for products sold by Walmart compared to those sold by other sellers.
Return policy for Gap/Old Navy/Banana Republic
In short: Returns are accepted within 30 days of purchase at Gap, Old Navy and Banana Republic.
The item must be in a new, unworn condition. Swimwear must have original price tags and hygienic liner intact. Tags on sunglasses must be attached, and they should come with a free case.
Items on final sale cannot be exchanged or returned. In-store returns are not possible for online purchases that have been marked as "mail order only".
No receipt? The refund policy does not specify what to do in this case; see "contact us" section on this page for further details.
Worth noting: Returns and exchanges of online purchases are free by mail with a prepaid return label (however, original shipping and handling charges are not refunded). Items purchased from Athleta may be returned at any time.
Read the full fine print.
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How To Make A Return At Walmart?
Walmart has a very lenient returns policy that allows customers to return most items without a receipt and receive a full refund as long as the item is returned within 90 days of purchase but there are some exceptions, so remember to look at the exceptions toward the bottom of this article.
Walmart can still lookup your information about the purchase if you don't have a proof of purchase. If you return an item after 90 days of purchase, Walmart will give you a merchandise credit rather than a refund. Walmart allows online purchases to be returned without the receipt.
Before we jump on Walmart policies like Hours, without a receipt, or after 90 days policy, Let's find out about the main types of Walmart returns.
You can check if you have an account with Walmart by:
You don't need a Walmart Account
If you'd rather not start your return online or in the Walmart app, bring the items you want to exchange or return, plus all original packaging & accessories, as well as your receipt, to the customer service desk at your local Walmart store.
Other Third-Party Seller Return Policies
The policies above are Walmart's minimum requirements. But there's good news: sellers don't have any limitations on making their return periods longer!
Most sellers extend the return period. It's not unusual to have 60 days to make a return.
Open the item listing, and click "Return Policy" beside the name of seller.
You can see that this seller only has a 15-day return window for this laptop.
Scroll down to "Compare All # Sellers" and click it.
Click on "Return policy" to view the return policies for each seller.
It's a good idea to do this before making a purchase--sometimes, paying a little extra will get you a much longer return window!
If you are a seller, keep this in mind. A good ecommerce return policy that gives the customer a fair amount of time for returns can be a great way to outdo your competitors.
The conclusion of the article is:
In conclusion, Walmart's return policy is one of the most customer-friendly in the retail industry. The company offers a wide range of options for returning products, including in-store returns, online returns, and returns by mail. The policy also has a generous return window, allowing customers to return most items within 90 days of purchase.
Walmart has a policy that is transparent and clear, and offers detailed instructions online as well as in stores. Walmart also employs a customer service department to assist customers with questions and issues about returns.
Overall, Walmart return policy reflects the company's commitment to providing an excellent shopping experience for its customers. The policy is designed to be flexible, convenient, and hassle-free, ensuring that customers can shop with confidence knowing that they can return items easily if needed.
What to do if you want to return an item purchased at Walmart
You must return the product in-person if you purchased it at a Walmart. You'll need to take the item, along with your receipt, to the customer service desk, which is usually located in the front of the store. You may be able to avoid using your receipt in certain situations.
When I went to the store recently to return an item, I was asked whether I wanted my refund on my card or cash. When I returned an item to the store, they asked if I wanted my refund on cash or card.
Walmart will only apply the refund to your credit card if you used it. You can choose to get the cash back or put your refund on the debit card if you used it.
It is possible to return non-perishable food within 90 days, but only with a receipt
Like with most items with the Walmart return policy, you can return nonperishable foods within 90 days as long as you have the receipt, no exceptions.
When I bought Heinz Ketchup online from Walmart.com, I discovered that I had accidentally purchased the jalapeno flavor. (Gross.) The receipt was instantly refunded when I presented it at the shop.
I could have also processed my refund online, and for perishable items, I wouldn't have even had to send the item back to get my refund. Your account could be blocked if you violate this policy.
Use Non-Traditional Return Options
Returning your item in-store -- along with the receipt -- may be the fastest method to receive a refund. However, this is not always feasible. For example, not all retailers have a brick-and-mortar presence, and some people live far from shopping centers. Shoppers may have the opportunity to benefit from new returns models offered by retailers in these situations.
Retail partnerships with companies like Happy Returns or the UPS Store 360 Returns program allow shoppers to initiate returns at other designated locations -- often with the option to return unboxed items and receive quicker refunds.
"Retailers know that returns can be a pain point and some of these other options, in addition to a store-based return, are out there to kind of release some of that [pain] or release some of that friction," says Katherine Cullen, senior director of industry and consumer insights at the National Retail Federation. When ordering online, check out the return policy to see if these partnerships will be accessible to you if you need to make a return.
Kohl'S Return Policy
Item condition: Must not be used or damaged (unless items arrived damaged from an online order).
Exceptions: Gift cards may not be returned.
No receipt required? There is no need for a receipt. Store associates will locate Kohl's Charge purchases made up to twelve months ago and apply the credit to your account.
Purchases made after the 12 month period or outside of that time frame are eligible for Kohl's merchandise credit or corporate refunds.
Worth noting: Shipping costs on orders from Kohls.com are not refunded.
Read the full fine print.